Refund Policy

Welcome to GOHOMELY!

At GOHOMELY, we take great pride in creating exquisite products that reflects our commitment to craftsmanship and quality. We want you to be delighted with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refund & Return Policy carefully to ensure a smooth and satisfactory experience.

Returns

1.1 Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, damage, or alteration are not eligible for return.

1.2 Return Process

To initiate a return, please contact our team at support@gohomely.co with your order number and a detailed reason for the return. Our team will guide you through the return process and provide you with a return authorization.

1.3 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.

Refunds

2.1 Refund Eligibility

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the item meets our return criteria, we will process the refund to the original payment method.

2.2 Refund Timeline

Once the returned item is received and inspected, the refund will be issued to the original payment method. Refund processing usually takes 5–10 business days, depending on the bank or payment provider.

Damaged or Defective Items

3.1 Reporting Damages

If a customer receives a damaged, defective, or incorrect item, they should contact us within 48 hours of delivery. Photos of the product and packaging may be requested.

3.2 Replacement or Refund

We will either replace the damaged item or issue a refund for the full purchase amount, with the buyer covering the shipping fee. Our team will guide you through the appropriate steps to resolve the issue.

Cancellations

4.1 Order Cancellation

Orders can be canceled before they are shipped. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If you have any questions or concerns about our Refund & Return Policy, please contact our team at support@gohomely.co.

GOHOMELY reserves the right to update or modify this policy at any time without prior notice. Please review our policies regularly for any changes.

We appreciate your trust and look forward to providing you with exceptional products and outstanding customer service.

Thank you for choosing GOHOMELY!